Shipping policy

OVERVIEW​
This website is operated by ​NeoLux. Throughout the site, the terms “we”, “us” and “our” refer to ​NeoLux. NeoLux offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including additional policies linked at neo4lux.com/policies. These Terms apply to all users of the site.

Any new features added to the store are subject to these Terms. You can review the current version at neo4lux.com/terms. We reserve the right to update these Terms by posting changes on our website. Your continued use after changes constitutes acceptance.

​SECTION 5 - PRODUCTS OR SERVICES​
Certain products or services may have limited availability.

  • ​Delivery times vary by logistics service and region, typically taking 5～20 business days after shipment confirmation.​​ Actual delivery may be affected by customs processing, weather events, or carrier delays.
  • Customers will only be charged once for shipping costs (including returns). No restocking fees apply for product returns.
    Product colors or images may vary slightly from digital displays. We reserve the right to limit sales quantities or discontinue products.

​SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION​
For details on returns, see our Refund & Return Policy.

​SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS​
We reserve the right to correct errors in product details, pricing, promotions, or ​shipping timelines​ without prior notice.

​SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY​
In no case shall ​NeoLux, its directors, employees, or affiliates be liable for damages arising from service use.

​SECTION 14 - INDEMNIFICATION​
You agree to indemnify and hold harmless ​NeoLux, its affiliates, and employees from third-party claims.

​SECTION 18 - GOVERNING LAW​
These Terms shall be governed by the laws of the jurisdiction where NeoLux is established.

​SECTION 20 - CONTACT INFORMATION​
Questions? Contact us at demi@neo4lux.com